Orders
Can I make changes or cancel my online order?
Please contact us immediately via Live Chat or phone to cancel
an order. Once the order has been sent to a shipping facility,
we are not able to cancel it. Most orders start processing
within 20 minutes after they have been placed. In this case, we
ask that you please wait until the order arrives and follow the
return procedure.
Can I change the style, color or size after an order is
placed?
Please contact us immediately via Live Chat or by calling
866-222-4243. If you contact us within 20 minutes of placing
your order it may be possible to make changes. However, once an
order begins processing no changes can be made. Most orders are
shipped within 24 hours. In this case, we ask that you please
wait until the order arrives and follow the normal return policy
procedure. Clearance items may not be returned or exchanged.
When is my order shipped?
Most orders are shipped the next business day after they are
placed. We use FedEx/OnTrac/Airterra ground shipping for all orders in the
continental US. Orders arrive within 3-7 business days unless
Two Day or Next Day shipping options were chosen at checkout.
Orders to Hawaii and Alaska also arrive in 3-7 business days;
orders to US Virgin Islands, Guam and Puerto Rico usually take
about 2 weeks to arrive. Pre-Orders will ship on or about the
date mentioned on the product page, except in rare cases when
pre-orders are not shipped because the order has been cancelled
based on demand.
How can I track the status of my order?
If you have an account with us, please
Sign In and go to "My Orders".
Click "View Order" under Order Detail & Tracking. Next to
the item(s) you will see the FedEx/OnTrac/Airterra tracking number. Click on it
to see the status of your shipment.
What if I place an order and Betsey Johnson doesn't have the
item in stock?
If we are unable to fill your order you will be notified via
email. Your credit card/PayPal account will not be charged. You
can also check the status online by
signing in to your account and
going to "My Orders".
What is a Pre Order item? What if I want to cancel a Pre
Order?
A Pre Order item is one that you are ordering before we have it
in inventory. All preorders are charged on the 6th day since the
order is placed. You may cancel a pre order item up until the
time your order has begun processing. To cancel a preorder item
please contact us via email at info@betseyjohnson.com, Live Chat
or by calling 866-222-4243. Once your order has been sent to a
shipping facility it may no longer be cancelled. There is a
small chance that certain preorders may be cancelled, based on
demand, in which case refund will be issued the same day the
order is canceled and usually reflects in 3-5 business days.
I placed an order with AfterPay/ShopPay Installments for a pre order/back order
item. How will I be refunded if I want to cancel that
order?
If you cancel the order, AfterPay/ShopPay Installments will be notified and any
upcoming installments will be cancelled/adjusted and all
payments made up until that point will be refunded.
What is the difference between a Pre Order and a Back
Order?
A Pre Order is an item sold for the first time on our website.
Be among the first to wear these hot new styles! Orders will
ship on or about the date mentioned on the product page. A
backorder is a product which we currently don't have in stock
but we are accepting new orders for it and, just like preorders,
will ship on or about the date mentioned on the product page.
All preorders and backorder items are charged on the 6th day
since the order is placed. There is a small chance that certain
preorders or backorders may be cancelled, based on demand, in
which case refund will be issued the same day the order is
canceled and usually reflects in 3-5 business days.
I placed an order with AfterPay/ShopPay Installements for a pre order/back order
item. Will I start paying my installments once the pre
order/back order item is shipped?
AfterPay/ShopPay will start processing the installments as
soon as the order is placed.
How can I find a BETSEY JOHNSON item I am looking
for?
You may click the pink search icon in the upper right corner of
every webpage. Then click on the word "Search" that shows in the
pink bar and type in what you would like to find. You can use
the search by a style name or category (Example: type
"necklace") and all the styles in that category will display.
Then you can use the "Filter by" categories to find the styles
that have the color, size and price you are looking for.
Can Betsey Johnson Gift Cards be purchased and redeemed
online?
No, we do not offer Betsey Johnson Gift Cards and we do not
accept gift cards as a method of payment on BetseyJohnson.com.
Billing & Shipping
What forms of payment are accepted for online purchases, and
when am I billed?
We accept Visa, MasterCard, American Express, Discover,
PayPal and ShopPay. We do an authorization when the order is placed to
verify that the funds are available. We do not charge your card
or account until the order has been shipped. We also offer AfterPay
and ShopPay Installments which are installment payment plan options.
What are AfterPay and ShopPay Installments?
AfterPay and ShopPay Installments are services that allow you to pay for your order with
4 equal payments made every 2 weeks, interest free. To use
AfterPay or ShopPay Installments simply shop as usual and proceed to checkout and then
choose AfterPay or ShopPay Installments as your payment method. You will be directed to
their website to register and provide payment details. If
you’ve used either of them before, just log into your AfterPay or ShopPay
account.
Can Gift Cards be used on BetseyJohnson.com?
No, Betsey Johnson Gift Cards are not accepted on
BetseyJohnson.com
Can Store Credits be used on BetseyJohnson.com?
No, Store Credits cannot be used on BetseyJohnson.com or for
phone orders.
Why do I have to pay sales tax on my order?
We are required to charge sales tax in Arizona, California,
Connecticut, District of Columbia, Florida, Georgia, Illinois,
Louisiana, Maryland, Massachusetts, Michigan, Minnesota,
Missouri, Nebraska, Nevada, New Jersey, New York, North
Carolina, Pennsylvania, South Carolina, Tennessee, Texas,
Virginia and Washington because we have retail locations in
these states. In addition, due to local state tax laws we are
required to charge sales tax in Colorado, Hawaii, Indiana,
Maine, North Dakota, South Dakota, Utah, Vermont, West Virginia,
and Wyoming. Sales tax does not apply to orders shipped to
addresses in states not listed here.
What shipping options are available in the continental
USA?
All orders in the continental USA ship via FedEx/OnTrac/Airterra ground unless
Two Day or Next Day shipping options were chosen at checkout for
an additional fee. See
Shipping Policy.
What are the shipping fees?
Shipping within the continental USA is a flat fee of $8.95 per
order. Express shipping options are available only in the
continental USA for Two Day delivery at $18 per order or Next
Day for $30 per order. Express Shipping orders must be placed by
1:00pm EST. See
Shipping Policy
for details. Shipping to a Military Base is $14.95 per order.
Shipping to Hawaii, Alaska, US Virgin Islands, Puerto Rico and
Guam is $24.95 per order.
When will my order be delivered?
Most orders are shipped the next business day after they are
placed. We use FedEx, OnTrac or Airterra ground shipping for all orders in the
continental US. Orders arrive within 3-7 business days unless
Two Day or Next Day shipping options were chosen at checkout.
Orders to Hawaii and Alaska also arrive in 3-7 business days;
orders to US Virgin Islands, Guam and Puerto Rico usually take
about 2 weeks to arrive. Pre-Orders will ship on or about the
date mentioned on the product page, except in rare cases when
pre-orders are not shipped because the order has been cancelled
based on demand.
Can I ship an order to a P.O. box?
No, we cannot ship to P.O. Boxes. We ship everything via FedEx, OnTrac or Airterra
and need a street address for delivery.
Can I ship an order to a foreign country?
We offer shipping to Canada, Puerto Rico, US Virgin Islands,
Guam and Military bases. Your order will ship via FedEx or Airterra from our
facilities to our international shipping station in Connecticut
where the merchandise will be inspected and then reshipped out
of the USA via Federal Express International or United States
Postal Service (USPS). Please allow about 2 weeks for delivery.
Can I ship an order to multiple addresses?
At this time we can only have one shipping address per order.
However, you may place multiple orders.
Returns
What is BetseyJohnson.com's Return Policy?
We gladly accept returns of UNWORN merchandise within 30 days of
delivery except clearance items, which are final sale and may
not be returned or exchanged. Returns will be refunded to the
original method of payment. You may obtain a return
authorization using the
Return Center.
* Return or exchange via mail: Start by visiting our Return Center. You can either print a shipping label and drop off at FedEx location, or you can take your item(s) in to a Happy Returns Return Bar to get your refund initiated immediately. You will receive an email when your return is received and your refund has been processed. Shipping charges are not refundable. Refunds are always issued to the original method of payment. To prevent a delay in refund, returns must be shipped back within 7 days since the return label was issued.
* Return or exchange in person with Happy Returns: Bring the item(s) you wish to return to a Happy Returns Return Bar location near you. No receipt, return label or shipping box necessary! You just provide your email address or order number and your refund will be initiated immediately. You can go directly to a location or Start Your Return online for an even faster in person experience. Shipping charges are not refundable. Refunds are always issued to the original method of payment.
* Return or exchange via mail: Start by visiting our Return Center. You can either print a shipping label and drop off at FedEx location, or you can take your item(s) in to a Happy Returns Return Bar to get your refund initiated immediately. You will receive an email when your return is received and your refund has been processed. Shipping charges are not refundable. Refunds are always issued to the original method of payment. To prevent a delay in refund, returns must be shipped back within 7 days since the return label was issued.
* Return or exchange in person with Happy Returns: Bring the item(s) you wish to return to a Happy Returns Return Bar location near you. No receipt, return label or shipping box necessary! You just provide your email address or order number and your refund will be initiated immediately. You can go directly to a location or Start Your Return online for an even faster in person experience. Shipping charges are not refundable. Refunds are always issued to the original method of payment.
How do I get a return shipping label?
You may obtain return authorization by visiting our
Return Center
or via phone, Live Chat or e-mail. You will then be able to
print a prepaid return shipping label. You may drop the package
at any FedEx location. We gladly accept returns of unworn
merchandise within 30 days of delivery. This excludes clearance
items which may not be returned or exchanged.
What is the usual turnaround time for returns?
If you are shipping it back to us using our prepaid return label
the usual turnaround time is 1 - 2 weeks from the day you give
the package to FedEx or USPS until the merchandise is checked in
at the warehouse and the refund is issued. Do not ship items
back through any other means other than the prepaid return label
that we provide as package may be returned to you. To prevent a
delay in refund, returns must be shipped back within 7 days
since the return label was issued.
How will I be refunded for my return if I paid with
AfterPay or ShopPay Installments?
Once your return has been processed, we will notify AfterPay/ShopPay.
AfterPay/ShopPay will then refund you the installments paid up until
that point and cancel or adjust the remaining payments. Please
also see our
Return Policy
for more details regarding our return process.
Can I exchange an item for another size, item or color?
If your item does not fit, please start by visiting our
Returns Center. You will be able to choose your exchange online and if the
item is in stock, it will be shipped as soon as you drop off
your item at a
Return Bar
or at a FedEx location. If your exchange item goes out of stock
before your original order is returned at a Return Bar or
scanned via FedEx, your original order will be refunded. If you
wish to exchange for a different style or color, please place
the order for the item you wish and then call customer service
at 1-866-222-4243 to get return authorization and a prepaid
FedEx shipping label to send the item back to us as a return.
When you call customer service please have your new order number
handy so they can file the return as an exchange and a full
refund will be issued once the merchandise is received at our
warehouse. To prevent a delay in refund, returns must be shipped
back within 7 days since the return label was issued.
What is your policy on damaged items?
If you receive damage or defective items, please notify us
immediately via email, live chat or call 866-222-4243 and we
will send you a return label. As soon as the item is received
back a full refund will be issued.
How do I return an item I received as a gift?
If the item was purchased on BetseyJohnson.com you may contact
our Customer Service department
and they will issue a Gift Exchange return authorization. Once
the item is received back, a promotional code equal to the
amount paid for the merchandise will be emailed to the gift
recipient so they may purchase a different item on
BetseyJohnson.com.
Promotion Terms & Conditions
- Promotions do not apply to clearance items unless otherwise stated
- Promotions are not valid for cash or cash equivalent. Promotions cannot be applied to previous purchases nor combined with any other offers or discounts including price matching of any other retailer. Promotions cannot be combined with the Betsey Johnson employee discount.
- Qualifying promotion amount applies to merchandise only, excluding packaging, sales tax and shipping and handling charges.
- Returns and exchanges are subject to Betsey Johnson's return policy.
- Offers are non-transferable.
- Betsey Johnson has the right to cancel or change any promotion at any time without notice and in its sole discretion.
- Promotions may be subject to availability.
- Free shipping cannot be used on clearance items.
- Free shipping is only valid for shipping addresses in the United States excluding Alaska, Hawaii, US Virgin Islands, Puerto Rico, Guam, military and air force bases.
The following are excluded from the current promotion: SPARKLER CONVERTIBLE BAG FLORAL MULTI, KITSCH MILLION STARS PHONE BAG SILVER, KITSCH BUBBLE OR NOTHING CROSSBODY MULTI, KITSCH BUTTER ME UP CROSSBODY MULTI, KITSCH OF CORSETS LOVE CROSSBODY FLORAL, KITSCH OF CORSETS LOVE CROSSBODY BLACK-PINK, KITSCH MIDNIGHT SNACK CROSSBODY BLUE, KITSCH BOX O CHOCOLATES CROSSBODY PINK, KITSCH LUCK OF THE IRISH CROSSBODY GREEN, SKULLTASTIC SATCHEL BLACK, SB-ARON FLORAL MULTI, SB-ARON SILVER, SB-ARON GOLD, SB-ARON BLACK, CADY IVORY, CADY RED, CADY RHINESTONES, CADYF GREEN MULTI, CADYF FLORAL MULTI, SB-DIVA IVORY, SB-DIVA RHINESTONES, SB-DIVAF FLORAL MULTI, SB-MARI CHAMPAGNE, SB-MILES GOLD, SB-MILES IVORY, SIDNY IVORY, SIDNY RED, SIDNY RHINESTONES
Privacy & Tech Support
Why is BetseyJohnson.com so safe?
Betsey Johnson.com protects the security of your online transaction by taking advantage of Secure Sockets Layer (SSL) technology. BetseyJohnson.com uses digital certificates provided by Thawte, which are required for SSL, the industry standard for encryption. SSL technology encrypts data allowing only BetseyJohnson.com to decode your information and helps to create a secure environment for transactions on the Internet. If you're not comfortable shopping online and would prefer to place your order by phone, please call customer service at 866-222-4243, 7 days a week, 9am to 10pm EST.
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Contact Us
We always look forward to hearing from you. Please contact us:
- Fastest: Via Live Chat by clicking on the Live Chat button at the top of every page.
- Via e-mail at info@betseyjohnson.com
- Via Phone at 866-222-4243
- We’re here to help. Customer Service is open from 8am to 12am EST on Black Friday and Cyber Monday. Please let us know if we can be of assistance.
Please add info@betseyjohnson.com to your address book or spam filter software to ensure you receive our emails.
Mailing Address:
Betsey Johnson Direct
Attn: Director of Customer Service, Ecommerce
52-16 Barnett Ave
Long Island City, NY 11104
(Do not send returns or promotional material to this
address)
Betsey Johnson Purchases made at other retailers:
Betsey Johnson merchandise purchased from other retailers,
including department stores, must be returned to the store from
which it was originally purchased and is subject to the return
policy of the originating retailer.
If a retail location did not assist you
If you have gone back to the retail location where the purchase
was originally made but still need further assistance please
call 855-706-6500.
Corporate Questions
For help locating an employee or specific department, and
information about advertising or licensing, please call Betsey
Johnson Corporate at 800-747-6233.
