Level of Wear:

Never Worn - Your items were purchased new but never worn. No visible imperfections or signs of use. If you have the original tags, note that in the description and/or photos.

Like New — Your items were worn only a few times. They are in excellent condition with barely any sign of wear.

Great — Your items are in great shape with only minor signs of wear. Worn a handful of times, but you’ve taken good care of them.

Good — Your items are well-loved with subtle signs of wear and modest creasing but many miles to go. We do not accept items that have lost their shape or have any odor, holes, or other major flaws.

Why should I shop here?

BETSEY RE:LUV is the dedicated marketplace for buying and selling Betsey Johnson products you love over and over again. We’ve created this community experience for finding and purchasing our pre-loved items.

What can I find in Betsey Johnson’s BETSEY RE:LUV Collection?

You will find real Betsey Johnson customers selling their pre-loved items. These Pre-loved Betsey Johnson pieces will ship directly to you from another Betsey Johnson customer upon purchase.

How do I pay for a BETSEY RE:LUV item?

You will pay via our secure checkout in the same way as with any Betsey Johnson order.  Simply "Add to Cart" and proceed through the checkout as usual. At this time, you will not be able to checkout with both new and BETSEY RE:LUV items.

How long does shipping take?

We ask our sellers to fulfill your order within 3 business days. The item will ship with a tracking number, and typically arrives within 3-5 days of being shipped.

Can I return my BETSEY RE:LUV purchase?

All pre-loved purchases are final unless the item is not in the condition described by the seller. If that situation occurs, you can open a dispute once the item has been delivered to you. If we confirm the dispute, we will issue a refund and ask that you please return the item. If you have any questions or concerns, we are always available to help at reluvsupport@betseyjohnson.com.

What should I do when I receive my order?

Once your order has been delivered you will receive an email to confirm and rate the product. Let us know if your item is up to the standards you expected! If yes, feel free to give your seller a great rating. If not, let us know within three days through the form. One of our customer service representatives is here to take care of you!

Can I buy an item if I don't live in the United States?

The BETSEY RE:LUV service is currently available to buyers within the United States.

Why should I sell my items on BETSEY RE:LUV?

BETSEY RE:LUV is the official marketplace for buying and selling your pre-loved products from Betsey Johnson. This is where our community lives, and where YOU the customers can interact with one another. Our goal is to give you the best value for your items, sell them fast, and find your items a new home to be loved again and again. Not to mention, it's simple - list items straight from your order history or search our product catalog for items that you were given or purchased elsewhere.

How should I prepare my items for resale?

Please refer to Care & Cleaning for tips on how to keep your items looking good and lasting for as long as possible. Before listing, try to clean them up as much as you can, removing damages if possible. We do not accept items that have lost their shape or have any odor, holes, or other major flaws.

How do I determine what condition my items are in?

Once you choose the items you want to sell from your order history or our product catalog, you will be asked to select their Level of Wear. This will be visible on your listing, so the next owner understands the condition the items are in before purchasing. Here’s what to look for:

Never Worn - Your items were purchased new but never worn. No visible imperfections or signs of use. If you have the original tags, note that in the description and/or photos.

Like New — Your items were worn only a few times. They are in excellent condition with barely any sign of wear.

Great — Your items are in great shape with only minor signs of wear. Worn a handful of times, but you’ve taken good care of them.

Good — Your items are well-loved with subtle signs of wear and modest creasing but many miles to go. We do not accept items that have lost their shape or have any odor, holes, or other major flaws.

How do I sell my Pre-loved item?

Log into your Betsey Johnson account (create an account if you don’t have one) and click "Sell BETSEY RE:LUV ". Pick the item you want to sell from your purchase history or upload a style with the submission form and follow the prompts.

Remember to provide complete and accurate information about the item’s condition, since you will only get site credit once the buyer confirms its condition.

Betsey Johnson reviews all BETSEY RE:LUV submissions and has the right to approve or deny listings.

Once approved, we encourage you to share your listing!

What Betsey Johnson products can I sell?

We welcome you to sell all women’s and kids’ Betsey Johnson shoes, handbags, accessories, and apparel that are still in good, wearable, clean condition. If available, please include the original laces, accessories, and packaging. See our Level of Wear rating system in the following question to see if your items meet our resale standards. Listings will be checked for authenticity and quality before being posted live. We are currently not accepting any undergarments or swimwear.

Note: Some items may not be approved to be sold at this time. Feel free to reach out to reluvsupport@betseyjohnson.com with any questions about your listing.

What price can I sell at?

You are welcome to name your price, but we will recommend a price based on the item’s condition. We will then add a fixed amount to the listing price to cover shipping charges. These prices are subject to modification during the approval process by Betsey Johnson.

What’s the best way to photograph items for resale?

We recommend taking a photo of your items at different angles in good lighting. Please also include photos of the size tag and any additional accessories that will be included. If uploading shoes, please include photos of the bottom to show wear. If listing clothing, it is recommended to shoot on a hanger or on a person.

Should I note any wear?

Yes! It’s best to be honest. Imagine you are the buyer. What would you want to know before purchasing these items? If there is any wear or damage, make sure you note that in the description and ideally with a photo too. If any original buttons, laces or accessories are missing, please also make a note.

Do I need the original packaging to sell?

While it’s great to have the original packaging, it’s not essential. We recommend packing and shipping your items to the next owner in a sturdy, presentable package that will protect the items in transit. Wrapping your items in tissue paper adds another lightweight layer of protection. Before you ship, please double-check that you’re sending the correct items!

How is my product approved?

Our dedicated quality team reviews every item before it goes live. We want to make sure your buyer is happy and your item sells! We review:

- Your pictures - so they are accurate and high quality

- Blemishes or quirks - to make sure they are accurately described

- The condition you selected accurately reflects your images

- The product is an authentic piece

When will I be paid?

You, as the seller, will only be paid for your item after it has been delivered and confirmed by the buyer. When USPS notifies our system the item has been delivered, the buyer has 3 days to confirm and rate the item. Once this happens, we will release your payment through the method of your choosing.

How will I be paid?

You get 100% site credit or 85% cash back! (i.e. Selling an item for $100 gives you $100 credit back to use on BetseyJohnson.com or Selling an item for $100 gives you $85 cash back.)

We issue site credit as a gift card to be redeemed on BetseyJohnson.com. You’ll receive the code via email. When shopping with Betsey Johnson again, select payment through a gift card and enter the code in the box. Feel free to peruse new items and the BETSEY RE:LUV collection with your full balance. NOTE:  gift cards can be applied to multiple transactions.

Cash back will be paid in the form of PayPal.

Can I sell an item if I don't live in the United States?

Not yet! The BETSEY RE:LUV service, powered by Recurate, is not currently available to sellers anywhere outside of the US. We are unable to fulfill international shipping orders at this time.

How is shipping handled?

Once your item has sold, you will receive a pre-paid, pre-addressed shipping label via email and must send the item within 3 business days. If you have not shipped your item within 15 days, your transaction will be canceled. You do not have to pay extra for shipping.

Carefully pack your items along with their respective labels and a thank you note. Drop it in the mailbox or at the nearest US Post Office. Also, you can schedule a free USPS package pickup or hand it to your mail person.

What packaging should I use?

Your packaging should fit the size and shape of your items while keeping it protected. We encourage you to reuse packaging from previous purchases or recycled materials. Note: you can use a USPS box, available for free at any post office.